Item Availability
Since all items are available on first-come first-serve basis at
our gallery and Website, if you are in the first waiting list on the
Website, you need our confirmation that you are also on the 1st
waiting list at the gallery. If you are not the 1st in the
queue, you will be put into the waiting list. We will notify your queuing
order via email.
Order Processing
Orders placed on our web site are completely secure. Once you have filled
out our online order form and send it to us, the order is first confirmed
and then securely transmitted to us. Our computer system will work out
what sequence of order you are. And we will send your email confirmation
upon receive of your payment.
Authenticity Guarantee
We guarantee
the Authenticity of all items we sell. Every item is accompanied with a photo
Certificate with size and age of the piece. For pottery pieces, Oxford
Authentication Ltd. provides an authenticity certificate based on
Thermoluminesence Test, which is also used by Sotheby’s and Christie’s as a standard.
Buyer have to pay the extra cost of Oxford Certificate
( HKD 3500for each Certificate). However, Dragon Culture will take back the
piece and refund you the cost of the item, and bear the cost of test if the
result is negative. For wooden pieces there are universities and laboratories
to provide carbon-14 testing. Bronze can be authenticated in the London
University. For jade, stone and glass, there are different techniques to
determine authenticity. Please contact us for special arrangement.
Satisfaction Guarantee
Dragon Culture
guarantees your complete satisfaction. If for any reason your are not pleased
with your purchase, you can return it to us in its original condition along
with your initial invoice for a replacement or refund within 7 days after the
purchase. In this case, you have to bear any cost incurred of return shipping
or delivery of the piece. All pieces have to be returned and exchange has to be
done at our Hong Kong gallery: DRAGON CULTURE G/F 231 Hollywood Road, Hong Kong.
Lowest Price Guarantee
We guarantee you get the lowest price in Hong Kong. You will get
compensation if you have over-paid , please advise us within 7 days after the
purchase to make a valid claim.
Copyright
DRAGON CULTURE LTD. 2000. All rights reserved.
This web site and any information available from this web site are protected by
copyright.
Privacy Policy Statement
The Company shall fully comply with the
obligations and requirements of the Ordinance. The Company's officers, management,
and members of staff shall, at all times, respect the confidentiality of and
keep safe any and all personal data collected and/or stored and/or transmitted
and/or used for, or on behalf of, the Company. All collection and/or storage
and/or transmission and/or usage of personal data by the Company shall be done
in accordance with the obligations and requirements of the Ordinance. Where an
individual legitimately requests access to and/or correction of personal data
relating to the individual, held by the Company, then the Company shall provide
and/or correct that data in accordance with the times and manner stipulated
within the Ordinance.
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