Item Availability
Since all items are available on first-come first-serve basis at our gallery and Website, if you are in the first waiting list on the Website, you need our confirmation that you are also on the 1st waiting list at the gallery. If you are not the 1st in the queue, you will be put into the waiting list. We will notify your queuing order via email.

Order Processing
Orders placed on our web site are completely secure. Once you have filled out our online order form and send it to us, the order is first confirmed and then securely transmitted to us. Our computer system will work out what sequence of order you are. And we will send your email confirmation upon receive of your payment.

Authenticity Guarantee
We guarantee the Authenticity of all items we sell. Every item is accompanied with a photo Certificate with size and age of the piece. For pottery pieces, Oxford Authentication Ltd. provides an authenticity certificate based on Thermoluminesence Test, which is also used by Sotheby’s and Christie’s as a standard. Buyer have to pay the extra cost of Oxford Certificate ( HKD 3500for each Certificate). However, Dragon Culture will take back the piece and refund you the cost of the item, and bear the cost of test if the result is negative. For wooden pieces there are universities and laboratories to provide carbon-14 testing. Bronze can be authenticated in the London University. For jade, stone and glass, there are different techniques to determine authenticity. Please contact us for special arrangement.

Satisfaction Guarantee
Dragon Culture guarantees your complete satisfaction. If for any reason your are not pleased with your purchase, you can return it to us in its original condition along with your initial invoice for a replacement or refund within 7 days after the purchase. In this case, you have to bear any cost incurred of return shipping or delivery of the piece. All pieces have to be returned and exchange has to be done at our Hong Kong gallery: DRAGON CULTURE G/F 231 Hollywood Road, Hong Kong.

Lowest Price Guarantee
We guarantee you get the lowest price in Hong Kong. You will get compensation if you have over-paid , please advise us within 7 days after the purchase to make a valid claim.

Copyright
DRAGON CULTURE LTD. 2000. All rights reserved. This web site and any information available from this web site are protected by copyright.

Privacy Policy Statement
The Company shall fully comply with the obligations and requirements of the Ordinance. The Company's officers, management, and members of staff shall, at all times, respect the confidentiality of and keep safe any and all personal data collected and/or stored and/or transmitted and/or used for, or on behalf of, the Company. All collection and/or storage and/or transmission and/or usage of personal data by the Company shall be done in accordance with the obligations and requirements of the Ordinance. Where an individual legitimately requests access to and/or correction of personal data relating to the individual, held by the Company, then the Company shall provide and/or correct that data in accordance with the times and manner stipulated within the Ordinance.


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